https://community.bt.com/t5/Bills-Packages/My-BT-ID-homepage-is-showing-quot-Sorry-we-can-t-get-your/m-p/2299216#M156741 <P>I have had this issue when I was with BT before and it wasn't fixed for the entire year. I have it again after purchasing a new package, how do I fix this error so I can view the homepage?</P> Tue, 20 Jun 2023 13:19:40 GMT Maciek4167 2023-06-20T13:19:40Z https://community.bt.com/t5/Bills-Packages/My-BT-ID-homepage-is-showing-quot-Sorry-we-can-t-get-your/m-p/2299216#M156741 <P>I have had this issue when I was with BT before and it wasn't fixed for the entire year. I have it again after purchasing a new package, how do I fix this error so I can view the homepage?</P> Tue, 20 Jun 2023 13:19:40 GMT https://community.bt.com/t5/Bills-Packages/My-BT-ID-homepage-is-showing-quot-Sorry-we-can-t-get-your/m-p/2299216#M156741 Maciek4167 2023-06-20T13:19:40Z https://community.bt.com/t5/Bills-Packages/My-BT-ID-homepage-is-showing-quot-Sorry-we-can-t-get-your/m-p/2299219#M156742 <P><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/317430">@Maciek4167</a></SPAN> I'm sorry about that, we'll probably be best deleting that BT ID to allow you to re-register it again with your new account details.&nbsp;</P> <P>I'll send you a private message so you can contact the moderation team and we'll be happy to help.</P> <P>Thanks</P> <P>Neil&nbsp;</P> Tue, 20 Jun 2023 13:31:04 GMT https://community.bt.com/t5/Bills-Packages/My-BT-ID-homepage-is-showing-quot-Sorry-we-can-t-get-your/m-p/2299219#M156742 NeilO 2023-06-20T13:31:04Z