This topic

Switched to BT from Sky

thebarrettbox — Tue, 20 Jun 2023 14:51:27 GMT

I switched from Sky to BT last month and i thought BT would let Sky know and cancel my line with Sky, but i just checked and Sky are saying i am still connected and i have to give 14 days notice? They are also going to charge me for the last 4 weeks and a further 2 weeks, surely this is not right?

Re: Switched to BT from Sky

imjolly — Tue, 20 Jun 2023 14:54:21 GMT

were you moving from SKY to BT for a similar package or were you moving from FTTC with SKY to FTTP with BT?

If FTTC to FTTC then BT should notify SKY they are taking over line but that does not happen if FTTC to FTTP

Re: Switched to BT from Sky

licquorice — Tue, 20 Jun 2023 14:56:24 GMT

Nor do BT cancel any Sky TV packages, just the broadband component.

Re: Switched to BT from Sky

thebarrettbox — Tue, 20 Jun 2023 14:56:43 GMT

It was FTTC to FTTP but i cannot see anywhere on the BT website where it says i would have to contact Sky.

Re: Switched to BT from Sky

gg30340 — Tue, 20 Jun 2023 14:58:37 GMT

Did you order from BT and tell them that you were a Sky customer and use the correct process or did you just order from BT and expect them to inform BT?

Re: Switched to BT from Sky

thebarrettbox — Tue, 20 Jun 2023 15:01:16 GMT

I ordered from BT online and on the webpage it says " Choose one of our great value broadband packages. No need to contact your current provider – we’ll do that for you (unless you’re with Virgin Media*). "

Re: Switched to BT from Sky

imjolly — Tue, 20 Jun 2023 15:21:01 GMT

Did you elect to keep your phone number and port to BT or did you decide to go broadband only?

Re: Switched to BT from Sky

thebarrettbox — Tue, 20 Jun 2023 15:41:29 GMT

I did not have a phone number so i think it is broadband only

Re: Switched to BT from Sky

imjolly — Tue, 20 Jun 2023 15:45:20 GMT

You probably had a phone number with sky for your FTTC but selecting FTTP and broadband only then there was no need for BT to contact SKY and take over the phone line and why you SKY was not cancelled

Re: Switched to BT from Sky

JohnC2 — Tue, 20 Jun 2023 15:45:59 GMT

Hi @thebarrettbox, sorry that this happened. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you with this.

Cheers

John

Re: Switched to BT from Sky

thebarrettbox — Tue, 20 Jun 2023 16:31:17 GMT

But nowhere during the signup process did it say i would have to contact sky, at the start of the process it says " Choose one of our great value broadband packages. No need to contact your current provider – we’ll do that for you " So i just assumed my sky contract would be cancelled.

Re: Switched to BT from Sky

licquorice — Tue, 20 Jun 2023 17:00:47 GMT

Just contact the mods as offered, they will sort it out for you.