This topic

Compensation for delayed installation

Microvent — Wed, 21 Jun 2023 14:45:18 GMT

I have been waiting since Early April for my fibre to be installed. Because of this it's costing me £15 a month more because I'm out of contract with Plusnet and I had a deal .
Can you get compensation for the delay

Re: Compensation for delayed installation

gg30340 — Wed, 21 Jun 2023 14:52:35 GMT

See link for Automatic Compensation

Automatic Compensation | BT Help

Re: Compensation for delayed installation

Microvent — Wed, 21 Jun 2023 17:13:10 GMT

Thanks but thats only for activation not for the delay caused by Open Reach having to do their bit first.

Re: Compensation for delayed installation

-Richie- — Wed, 21 Jun 2023 17:52:07 GMT

The automatic compensation is paid daily if your services are not activated when BT said they would be, if however the survey detected the delay then BT won't of sent you the activation date, which means no compensation is payable because there's no missed commitments.

BT wouldn't compensate you for paying your old provider during the delay.