https://community.bt.com/t5/Bills-Packages/Cashback-Denied/m-p/2299752#M156862 <P>HI <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/317616">@JoeL9</a></SPAN>,</P> <P>Thanks for joining the Community. I am sorry to read that Topcashback aren't paying out.</P> <P>Have you raised a ticket with them to find out why?</P> <P>Thank you</P> <P>DanielS</P> Fri, 23 Jun 2023 13:36:35 GMT DanielS 2023-06-23T13:36:35Z https://community.bt.com/t5/Bills-Packages/Cashback-Denied/m-p/2299666#M156837 <P>Hi, I took a full fibre broadband package out (fibre 900) in April which was installed 12th May. There were no issues or changes with the installation/order.&nbsp;<BR /><BR />I have checked top cash back a few weeks back to check the status of payment, only to find that it has been declined with no explanation. The cashback was a large incentive on me taking out the package and was for £85 which is a decent amount of money. I have contacted TCB with no reply.&nbsp;<BR /><BR />Could someone please help with this ? Thanks I’m advance.&nbsp;</P> Thu, 22 Jun 2023 21:32:26 GMT https://community.bt.com/t5/Bills-Packages/Cashback-Denied/m-p/2299666#M156837 JoeL9 2023-06-22T21:32:26Z https://community.bt.com/t5/Bills-Packages/Cashback-Denied/m-p/2299752#M156862 <P>HI <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/317616">@JoeL9</a></SPAN>,</P> <P>Thanks for joining the Community. I am sorry to read that Topcashback aren't paying out.</P> <P>Have you raised a ticket with them to find out why?</P> <P>Thank you</P> <P>DanielS</P> Fri, 23 Jun 2023 13:36:35 GMT https://community.bt.com/t5/Bills-Packages/Cashback-Denied/m-p/2299752#M156862 DanielS 2023-06-23T13:36:35Z