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BT Home Essential Fibre 2

bulldog147 — Fri, 23 Jun 2023 21:02:21 GMT

I start to worrying now as my BT ID logged into account but found no order or anyhing on it. BT send me email to activated my bt and it activated but there is nothing there? My service go live July 7th. Do BT updated my account next few day?

Removing multiple accounts from BT ID

bulldog147 — Sat, 24 Jun 2023 05:57:57 GMT

Hi there,

Can anyone help with removing multiple accounts from my BT ID. (two of them are very old accounts for almost over 10 years ago) there should be option to deleted it?

Thank you in advance 🙂

Re: BT Home Essential Fibre 2

DavidM — Sat, 24 Jun 2023 08:31:54 GMT

Hi @bulldog147 and thanks for posting.

Sorry you're having problems with your BTiD. Have all the orders you mentioned closed as expected?

Cheers

David

Re: BT Home Essential Fibre 2

bulldog147 — Sat, 24 Jun 2023 08:35:02 GMT

No the order still progress and activation expecting July 7th. I have spoken to BT on live chat they told me I need to wait until day of installation up and running then my bt app will show up. Is that correct?

Re: BT Home Essential Fibre 2

DavidM — Sat, 24 Jun 2023 08:49:25 GMT

Thanks for the reply @bulldog147 .

The advice you've received is corrrect. Once the account goes live you'll be able to see the details. If there are any problems let me know and I'll be happy to lend a hand.

Cheers

David

Re: BT Home Essential Fibre 2

bulldog147 — Sat, 24 Jun 2023 08:51:03 GMT

The order look all fine so far.

Re: BT Home Essential Fibre 2

DavidM — Sat, 24 Jun 2023 08:57:16 GMT

Thanks again @bulldog147 .

I'll take a closer look at this for you. I've sent you a message so please check your inbox and drop me over a reply.

Cheers

David

Re: Removing multiple accounts from BT ID

DavidM — Mon, 03 Jul 2023 15:12:26 GMT

Hi @bulldog147 .

Thanks for sending over the details. That's all been sorted for you now but if you have any problems please get in touch.

Cheers

David