This topic

Line Rental Saver

GPC2 — Sat, 24 Jun 2023 10:30:22 GMT

Just received info about LRS ceasing from 21/07/23.

Apparently along with others BT wish to credit past users for their loyalty in using this product?

is it possible to renew for one last time if I reapply prior to 21 July 23? Or has the saving now been axed.

Many thanks

Line Rental Saver (LRS)

Forumcloud — Thu, 22 Jun 2023 10:50:24 GMT

Got a letter today (in NW). They are stopping LRS. Another increase for some of us, then.

Re: Line Rental Saver (L

Zurdo — Thu, 22 Jun 2023 11:07:56 GMT

Mine runs out next month. Got the email about renewing so rang the number but was advised to ring nearer the expiry date at the moment it’s over the 27 day limit. They will renew it for another year just can’t renew on line now. It’s not a available from 21st July.

Re: Line Rental Saver (L

Zurdo — Fri, 23 Jun 2023 11:53:14 GMT

Just had another email saying first one was misleading in that LRS will not be available to renew.
So left hand doesn’t know what right hand is doing!
Might still ring them and see what happens 😳

Re: Line Rental Saver

imjolly — Sat, 24 Jun 2023 10:53:01 GMT

according to recent post it is no longer available

https://community.bt.com/t5/Bills-Packages/Line-Rental-Saver-LRS/m-p/2299572

Re: Line Rental Saver

gg30340 — Sat, 24 Jun 2023 13:56:22 GMT

From 21 July Line Rental Saver (LRS) will no longer be available for sale, which means existing LRS customers will not be able to renew it from this date.

After 21 July LRS won’t be available to order or renew, but customers who are currently on LRS will retain their LRS discount until it expires.

If you contact BT 0330.1234.150 they may offer to renew if you do it prior to 21st July.

Re: Line Rental Saver

-Richie- — Sat, 24 Jun 2023 14:45:57 GMT

@GPC2wrote:
is it possible to renew for one last time if I reapply prior to 21 July 23? Or has the saving now been axed.

It is if you're in the LRS renewal period, which is 28 days before your previous LRS is expiring, outside that window won't be possible.

Re: Line Rental Saver

Forumcloud — Sat, 24 Jun 2023 16:13:55 GMT

It is simply a price increase of £19.99/year (OK, £9.99 in Year 1). One assumes that the annual in increase of 14.4% wasn’t enough for them.

Re: Line Rental Saver (L

And1990 — Sun, 25 Jun 2023 11:05:55 GMT

Yes I’ve had the two emails and as usual BT the big communications company is absolutely useless when it comes to communication! The email promises a credit of at least £10 “on your next bill”. Needless to say next bill arrived with no credit! Does anyone know how the credit will be calculated? I reckon I’ve had LRS since it was introduced whenever that was.

Re: Line Rental Saver (L

Forumcloud — Sun, 25 Jun 2023 14:44:29 GMT

I guess all we can be totally sure about is that, given that description, the refund will be exactly £10.

Re: Line Rental Saver (L

And1990 — Sun, 25 Jun 2023 17:14:43 GMT

From the BT website -

Is my Line Rental Saver payment refundable?

Yes. If you choose to cancel Line Rental Saver at any time, we'll refund any remaining upfront payment

Just a thought, so if you’re not within 27 days of renewal presumably you can cancel then immediately re-apply?

Re: Line Rental Saver (L

-Richie- — Sun, 25 Jun 2023 17:54:15 GMT

@And1990wrote:
From the BT website -

Is my Line Rental Saver payment refundable?
Yes. If you choose to cancel Line Rental Saver at any time, we'll refund any remaining upfront payment
Just a thought, so if you’re not within 27 days of renewal presumably you can cancel then immediately re-apply?

No, that applies if you leave BT as your service provider, previously the payment was forfeited, now you get any full months back as a refund, there is no option to stop LRS mid-way through and then start again.

Re: Line Rental Saver (L

And1990 — Sun, 25 Jun 2023 17:56:32 GMT

Not what it says on the website. More mis-communication from BT presumably.

Re: Line Rental Saver (L

ByJings — Mon, 26 Jun 2023 22:09:45 GMT

I have a traditional copper landline used for calls and broadband. So what happens if I decide to leave BT entirely and switch to another ISP for broadband and use a mobile for calls ? Do I still have to pay BT for line rental (to get broadband) or is it included in all other ISP packages by default ? Fibre to the premises is not available where I live.

Re: Line Rental Saver (L

licquorice — Tue, 27 Jun 2023 06:52:48 GMT

Of course not, it will be included in the price of the package from the other ISP.

There is no discrete line rental portion, any more there are simply broadband packages which incorporate the line rental component.

You are also confusing line rental with landline capability.

Re: Line Rental Saver

denney — Tue, 27 Jun 2023 11:12:28 GMT

Totally agree with you this is just BT dressing up a price increase when your line rental runs out.

Re: Line Rental Saver

licquorice — Tue, 27 Jun 2023 12:03:11 GMT

There is no 'line rental' , hasn't been for a long time. LRS is an anachronism and is long overdue for being scrapped.

Re: Line Rental Saver

garybs29 — Tue, 27 Jun 2023 12:37:45 GMT

@licquoricewrote:
There is no 'line rental' , hasn't been for a long time. LRS is an anachronism and is long overdue for being scrapped.

TBH I've a feeling this is coming form those complaining at price increase time as they thought they were being "ripped off" when they weren't

Re: Line Rental Saver

Zurdo — Fri, 30 Jun 2023 10:21:34 GMT

Rang 0800 800 150 today to renew Line Rental Saver (yes I know it’s misnamed) and it went through no problem. Mine expires 25th July.

Re: Line Rental Saver

Forumcloud — Fri, 30 Jun 2023 12:38:35 GMT

You may be right on both counts but the facts are that until now BT has offered - wrongly-named or otherwise - ‘Line Rental’ Saver and, as a result of having it, users have saved about £20 a year. I agree that it will be a simpler world without it but whilst I had it, at least, I saved a bit of money.