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Payment issues! Being Overcharged

Unhappyuser65 — Mon, 26 Jun 2023 21:46:58 GMT

I dont understand if i agreed to a fixed price for 24mths how is it i am being charged more,i am already unhappy with the service that is provided from day 1 and because i have been unwell and had a lot of deaths in the family i overlooked checking my bills,only to come now and find out i have been charged extra.Can someone please explain to me how this is happening as i am considering ending the contract as this was the worst decision i have made for a broadband provider.😡😧🤢

Re: Payment issues! Being Overcharged

imjolly — Mon, 26 Jun 2023 21:53:14 GMT

The contract you agreed had an auto increase built in of CPI + 3.9% which takes place on 31 MARCH each year. If you end your contract then you will have termination penalties the magnitude will depend on the length of contract remaining

Re: Payment issues! Being Overcharged

Unhappyuser65 — Mon, 26 Jun 2023 22:53:09 GMT

Thank you for your reply,your user name suits you👏

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Re: Payment issues! Being Overcharged

Unhappyuser65 — Mon, 26 Jun 2023 23:26:52 GMT

Forgot to say that yes they did charge a different cost in April and then it changed again and thats the reason why i was confused as to what was going on.