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Can't claim reward

antwilk21 — Tue, 27 Jun 2023 09:39:17 GMT

I have had a email and text around needing to claim my reward as part of my package when I moved over to BT recently. When I click on the link it comes up with aa blank page. Doesn't even say I don't have any rewards to claim or anything. See attached for the screen I see. My broadband went live on the 20th June and still no further forward with claiming it.

Re: Can't claim reward

RobbieMac — Tue, 27 Jun 2023 10:31:47 GMT

Hi @antwilk21

Welcome and thanks for your post!

I am sorry for the problems you're having claiming for your reward card. We'll be able to help from here however it will take us a few days to get back in touch from when you send your details over. Do you want to give my colleagues a call in the helpdesk as they'll be able to help claim for the reward card today? You can reach them on 0330 1234 150.

Feel free to post back and let us know how you get on chatting with them.

Thanks,

Robbie

Re: Can't claim reward

antwilk21 — Tue, 27 Jun 2023 11:10:31 GMT

Thanks gave them a ring and they've sorted it out.

Re: Can't claim reward

RobbieMac — Tue, 27 Jun 2023 11:42:27 GMT

Great stuff @antwilk21

I am glad my colleague was able to help you out with this 🙂

Many thanks for posting back to let me know.

All the best,

Robbie