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BT full fibre 900mbps activation stuck 'exception'

braj_chan — Tue, 27 Jun 2023 20:17:52 GMT

My full fibre 900mbps broadband is stuck at the activation stage. I have called CS thrice and each time a different advisor has different things to say. Totally fed up. I run a business from home and already had to cancel a client.

The activation date was yesterday and CS said it will be done by midnight. Nothing happened and when I called this morning and again this evening I am now being told there is an 'exception' on the line take over from Zen fibre. Not sure what that means but I am stuck with a dud router with no connection having to purchase a dongle to get by which is no way sufficient for my needs.

I am seriously having doubts about continuing with BT.

Is there any way I can escalate as every day passes, I lose business.

Re: BT full fibre 900mbps activation stuck 'exception'

Keith_Beddoe — Tue, 27 Jun 2023 20:23:30 GMT

Is there any way I can escalate as every day passes, I lose business.

@braj_chan

Welcome to this user forum for BT Retail phone and broadband customers.

Are you a business user, as the BT Retail service cannot be used for business?

Business users have their own forum.

https://business.forums.bt.com/

Re: BT full fibre 900mbps activation stuck 'exception'

imjolly — Tue, 27 Jun 2023 20:22:41 GMT

BT T&C do not allow you to run your business on a residential line and you need a business connection