Fibre service cancellation

scollingwood — Wed, 28 Jun 2023 08:58:19 GMT

My services were disconnected after an apparent slamming attempt to have my services moved.

I received an email on June 9 to say sorry that I was leaving BT to go to another provider.

I called BT and explained that i had not been in touch with any other supplier and that I do not wish to leave.

I was assured on a number of occasions that my forthcoming cancellation had been cancelled.

However, on June 26, I lost my services at 00:30 on the day that I was told I would do so.

BT advise that for some reason the disconnection of my service went ahead even though they assured me it would not.

I have now had to re-order my services and have to wait until July 10 to be re-connected.

Is there a quicker way to get re-connected. I obviously do not need any equipment nor an engineer to visit.

Re: Fibre service cancellation

scollingwood — Wed, 28 Jun 2023 09:51:15 GMT

I just want to add that I was told that this so called "slamming" is an effort to change your provider and is happening quite often.

If you receive the email from BT to say "BT are sorry to see you leaving" and you have not contacted another provider then be wary and contact BT asap.

I did contact BT but for some reason the cancellation that is activated by that email process was not cancelled entirely when I told BT I was definitely not leaving. Hence I did lose service even after assurances I would not.

This topic

Fibre service cancellation

Re: Fibre service cancellation