This topic https://community.bt.com/t5/Bills-Packages/Cancelling-BT-contract-for-parent-with-Dementia/m-p/2300705#M157035 <P>Yes BT will ask proof the person has authority to act on the account</P> Wed, 28 Jun 2023 16:49:03 GMT imjolly 2023-06-28T16:49:03Z Cancelling BT contract for parent with Dementia https://community.bt.com/t5/Bills-Packages/Cancelling-BT-contract-for-parent-with-Dementia/m-p/2300691#M157032 <P>My mother has Dementia and has moved into a care home, we are about to complete the sale of her property, how do I cancel her BT phone line and broadband without incurring charges</P> Wed, 28 Jun 2023 16:21:10 GMT https://community.bt.com/t5/Bills-Packages/Cancelling-BT-contract-for-parent-with-Dementia/m-p/2300691#M157032 TALWI0 2023-06-28T16:21:10Z Re: Cancelling BT contract for parent with Dementia https://community.bt.com/t5/Bills-Packages/Cancelling-BT-contract-for-parent-with-Dementia/m-p/2300701#M157033 <P>Do you have power of attorney ?</P> Wed, 28 Jun 2023 16:40:30 GMT https://community.bt.com/t5/Bills-Packages/Cancelling-BT-contract-for-parent-with-Dementia/m-p/2300701#M157033 imjolly 2023-06-28T16:40:30Z Re: Cancelling BT contract for parent with Dementia https://community.bt.com/t5/Bills-Packages/Cancelling-BT-contract-for-parent-with-Dementia/m-p/2300703#M157034 <P>no my sister has, is this something she would have to do?</P> Wed, 28 Jun 2023 16:46:31 GMT https://community.bt.com/t5/Bills-Packages/Cancelling-BT-contract-for-parent-with-Dementia/m-p/2300703#M157034 TALWI0 2023-06-28T16:46:31Z Re: Cancelling BT contract for parent with Dementia https://community.bt.com/t5/Bills-Packages/Cancelling-BT-contract-for-parent-with-Dementia/m-p/2300705#M157035 <P>Yes BT will ask proof the person has authority to act on the account</P> Wed, 28 Jun 2023 16:49:03 GMT https://community.bt.com/t5/Bills-Packages/Cancelling-BT-contract-for-parent-with-Dementia/m-p/2300705#M157035 imjolly 2023-06-28T16:49:03Z Re: Cancelling BT contract for parent with Dementia https://community.bt.com/t5/Bills-Packages/Cancelling-BT-contract-for-parent-with-Dementia/m-p/2300708#M157036 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/317962">@TALWI0</a></SPAN> and welcome.</P> <P>I'm sorry your mum is unwell. I'm sure we can help you with this. As your sister has power of attorney she can contact the customer service guys to sort this but if that doesn't suit ask her to register and post here and we'll be happy to help.</P> <P>Cheers</P> <P>David</P> Wed, 28 Jun 2023 16:51:14 GMT https://community.bt.com/t5/Bills-Packages/Cancelling-BT-contract-for-parent-with-Dementia/m-p/2300708#M157036 DavidM 2023-06-28T16:51:14Z