This topic

Re: Virtual Reward Card

WardS — Mon, 26 Jun 2023 11:55:10 GMT

I've also had the same issue as above where i've clicked the link to claim my virtual reward card but eventually arrives at a blank page and can't get any further. Would you be able to help please?

Thanks,

Ward

Re: Virtual Reward Card

JohnC2 — Mon, 26 Jun 2023 12:10:01 GMT

HI @WardS, sorry you can't claim your reward. Do you have more than one account linked to your BTID?
If so the quickest way to fix this if you know the new account number, and have another email address, that has not been a BTID in the past, then setup the BTID again with the new email address and claim the account holder status. You will then be able to claim the reward.

If this isn't an option let me know.

Cheers

John

Re: Virtual Reward Card

WardS — Mon, 26 Jun 2023 13:31:10 GMT

Hi @JohnC2 ,

Thanks for you response. I do indeed have 2 accounts on the same email. Unfortunatley, i won't be able to change the email address on the new account and would like to keep it the same if possible. How would you suggest going about it otherwise please?

Thanks,

Ward

Re: Virtual Reward Card

JohnC2 — Mon, 26 Jun 2023 14:56:52 GMT

Hi @WardS, we can claim the reward for you. I've sent you a Private Message so you can get in touch with the Mod team.

Cheers

John

Re: Virtual Reward Card

NeilO — Wed, 28 Jun 2023 17:31:54 GMT

Hi, @WardS Many thanks for getting in touch with your details. I've claimed your reward card this evening and it will be emailed to you in the next couple of days.

Thanks

Neil

Re: Virtual Reward Card

WardS — Fri, 30 Jun 2023 10:45:44 GMT

All sorted now, thanks for your help @JohnC2 @NeilO!

Ward

Re: Virtual Reward Card

NeilO — Fri, 30 Jun 2023 11:36:58 GMT

@WardS no problem, we're always happy to help.

Neil