This topic

Re: Removal of an old account

stevemevans — Thu, 29 Jun 2023 09:40:50 GMT

Hi @DavidM @StuartH

would you be able to sort this out for me too

regards

Steve

Re: Removal of an old account

JohnC2 — Thu, 29 Jun 2023 10:01:18 GMT

Hi @stevemevans, sorry that you've old accounts on your BTID and this is causing some issues.

The quickest way of fixing this is to set up another BTID with an email address that has not been used as a BTID before and it will work ok.
If you don't have another email address you can use, I've sent you a Private Message so you can get in touch with the Mod team, and we'll raise the request to get the current BTID fixed. This can take a week or more to be completed currently.
Cheers
John

Re: Removal of an old account

PaddyB — Thu, 29 Jun 2023 19:08:59 GMT

Hi @stevemevans,

Thank you for taking my call and for sending in your details.

I've removed those accounts leaving only the active account linked to your BT ID.

Thanks,

Paddy