This topic

Multiple Bt Accounts - Old accounts defaulting on Website and BT app

bradshort — Thu, 29 Jun 2023 07:30:01 GMT

Just re-joined BT but as I can see, by reading other threads that is is happening quite a bit.

Please can some one PM me so we can organise for some old account to be removed from my BTID as I can't see bills, packages and offers etc as it defaults to one of the old account.

I can provide the account numbers to be deleted.

Thanks in Advance

BradShort

Re: Multiple Bt Accounts - Old accounts defaulting on Website and BT app

JohnC2 — Thu, 29 Jun 2023 07:53:40 GMT

Hi @bradshort, sorry your BTID defaults to an old account.
The quickest way of fixing this is to set up another BTID with an email address that has not been used as a BTID before and it will work ok. If you don't have another email address you can use I've sent you a Private Message so you can get in touch with the Mod team and we'll raise the request to get the current BTID fixed. This can take a week or more to be completed currently.
Cheers
John

Re: Multiple Bt Accounts - Old accounts defaulting on Website and BT app

bradshort — Thu, 29 Jun 2023 08:30:59 GMT

PM Sent 🙂

Thanks in advance

Re: Multiple Bt Accounts - Old accounts defaulting on Website and BT app

bradshort — Thu, 29 Jun 2023 11:48:30 GMT

Thanks

@JohnC2 I assume if I have already set up my BTID for my new connection using the old email, I can't sign up for a new BTID . . .?

Anyway I have sent PM as directed.

Re: Multiple Bt Accounts - Old accounts defaulting on Website and BT app

JohnC2 — Thu, 29 Jun 2023 13:01:06 GMT

Hi @bradshort, I can see your details in the queue so one of the team will be in touch soon.

You can always create a new BTID and claim the account holder status if you do have an email address that was never a BTID before, and you know your new BT account number.

Create BT ID

Cheers

John

Re: Multiple Bt Accounts - Old accounts defaulting on Website and BT app

bradshort — Thu, 29 Jun 2023 14:03:46 GMT

Ok I created a new BT ID and logged in

Re: Multiple Bt Accounts - Old accounts defaulting on Website and BT app

JohnC2 — Thu, 29 Jun 2023 14:16:27 GMT

Hi @bradshort, have you been able to claim the account holder status ok? and can you view the bills ok?

Cheers

John

Re: Multiple Bt Accounts - Old accounts defaulting on Website and BT app

bradshort — Thu, 29 Jun 2023 15:10:24 GMT

Hi @JohnC2

I entered the account number to claim and then it appeared to link but logging I can see account and bills but no products as that produces an error

Re: Multiple Bt Accounts - Old accounts defaulting on Website and BT app

DavidM — Thu, 29 Jun 2023 15:24:03 GMT

Thanks for checking that @bradshort .

We have your details and will be in touch shortly to look into that for you.

Cheers

David

Re: Multiple Bt Accounts - Old accounts defaulting on Website and BT app

bradshort — Mon, 03 Jul 2023 14:36:00 GMT

As advised by Neal, checked today, still an issue

Hi, @bradshort thanks for giving me the opportunity to he...

NeilO — Tue, 04 Jul 2023 08:37:00 GMT

Hi, @bradshort thanks for giving me the opportunity to help you get the issues with your BT ID sorted. You know where we are if you need any help in the future.

Neil