This topic

WIFI HOTSPOT - REFUND

Perdikis — Fri, 30 Jun 2023 14:28:04 GMT

I am struggling to see where I can request a refund.

I subscribed to the 30-day WIFI hotspot for £39 this morning – the connection is shocking, I can’t connect other devices and its super slow – I can’t use this to work.

So, I cancelled the subscription after 30mins of struggling.

I am not happy about this.

Please can you point me in the right direction of retaining a refund.

Re: WIFI HOTSPOT - REFUND

Carlusha — Fri, 30 Jun 2023 12:55:12 GMT

@Perdikis This is a public forum and therefore not a good idea to display your account number for the whole world to see.

Better to call BT as only the Moderators are BT staff.

Call free : 0330 1234 150 from landline or 150 from a BT SIM phone.

Re: WIFI HOTSPOT - REFUND

Perdikis — Fri, 30 Jun 2023 14:08:10 GMT

Thank you @Carlusha for pointing me in the right direction.

lol rookie mistake to put the account up there... ; )

Re: WIFI HOTSPOT - REFUND

licquorice — Fri, 30 Jun 2023 14:12:31 GMT

You've run out of time to edit your post, you can only edit for 1 hour after posting.

I'll ask one of the mods to edit it for you.

Re: WIFI HOTSPOT - REFUND

Perdikis — Fri, 30 Jun 2023 14:15:42 GMT

Thank you

Re: WIFI HOTSPOT - REFUND

NeilO — Fri, 30 Jun 2023 14:37:07 GMT

Hi, @Perdikis I've removed the account number. I'm really sorry to see you're having problems with the BT Wifi hotspot. I wouldn't recommend calling our 150 number for this, the BT wifi hotspot team can be contacted on 0800 022 33 22

Thanks

Neil

Re: WIFI HOTSPOT - REFUND

Carlusha — Fri, 30 Jun 2023 14:54:12 GMT

Thanks, @NeilO - I stand corrected. Apologies to the OP, @Perdikis

Re: WIFI HOTSPOT - REFUND

Perdikis — Fri, 30 Jun 2023 15:57:48 GMT

Thank you @NeilO I came right, all sorted now.