This topic

Refer a friend

sgreen08 — Sat, 01 Jul 2023 19:57:22 GMT

Hello,

I was referred by a friend back in March and received the email in saying:

Congratulations – you’ve been successfully referred to BT Broadband.

Once your first bill has been paid, your £50 Amazon.co.uk Gift Card should be with you in the next 30 days.

Neither of us have received a voucher.

We both have definitely still got BT Broadband (as have I) and has paid the bill every month.

Re: Refer a friend

DanielS — Sun, 02 Jul 2023 09:35:13 GMT

Hi @sgreen08,

I am sorry that you both haven't received it yet.

We will look into it to see what's causing the delay or if it was already emailed out.

I'll send you a private message now.

Thanks

DanielS

Re: Refer a friend

RobbieMac — Mon, 10 Jul 2023 11:51:18 GMT

Hi @sgreen08

Thank you for your patience whilst we got this investigated.

Good news! - The vouchers have been processed and they'll be with you soon (if not already). I am sorry for the time you had to wait for this to be sorted.

I will go ahead and close this off from here now that this is resolved but if you need help or have a question in future, feel free to come back on as you're more than welcome.

Thanks,

Robbie