This topic

Missing a payment

MementoMori — Mon, 03 Jul 2023 04:39:06 GMT

So I was wondering, How long does it take before BT shuts off/restricts my internet? So if I miss this payment, can I just pay it next month? While keeping my internet during?

Re: Missing a payment

NigelB72 — Mon, 03 Jul 2023 05:05:23 GMT

If a Direct Debit fails, they'll automatically reapply a few days later. If that payment fails then restrictions will be placed on the service.

If you're unable to make a payment, you'll be better off calling the billing team and see if you can agree a payment plan

Re: Missing a payment

MementoMori — Mon, 03 Jul 2023 06:20:31 GMT

It’s not set up for direct debit, I remember like 5 months ago, I missed a payment date and about 3weeks to a month passed and I still had internet but I had to pay 2 bills and late fees

Re: Missing a payment

NeilO — Mon, 03 Jul 2023 09:18:24 GMT

@MementoMori you'd be best getting in touch with our billing team to let them know you'll be late paying this month. You can message them on this contact us link and they'll be able to discuss your options.

Thanks

Neil