https://community.bt.com/t5/Bills-Packages/Re-How-do-I-remove-an-old-Account-from-MyBT/m-p/2301464#M157190 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/318191">@Rjwood6991</a></SPAN> I'm sure we'll be able to help you with that, I'll send you a private message so you can send your details to the moderation team.</P> <P>Neil</P> Mon, 03 Jul 2023 10:42:12 GMT NeilO 2023-07-03T10:42:12Z https://community.bt.com/t5/Bills-Packages/Re-How-do-I-remove-an-old-Account-from-MyBT/m-p/2301379#M157189 <P>Hi i would like assistance with this too please <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span>&nbsp;</P><P>also im getting a error message on my bt app and website.</P><P>"Sorry we can't get your account details at the moment"</P><P>"&nbsp;We couldn’t find any account details for that BT ID. Please try again"</P><P>but if i go the long way round to my bills it shows them there not life breaking but definitely frustrating.</P><P>Thank you in advance&nbsp;</P> Sun, 02 Jul 2023 22:32:27 GMT https://community.bt.com/t5/Bills-Packages/Re-How-do-I-remove-an-old-Account-from-MyBT/m-p/2301379#M157189 Rjwood6991 2023-07-02T22:32:27Z https://community.bt.com/t5/Bills-Packages/Re-How-do-I-remove-an-old-Account-from-MyBT/m-p/2301464#M157190 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/318191">@Rjwood6991</a></SPAN> I'm sure we'll be able to help you with that, I'll send you a private message so you can send your details to the moderation team.</P> <P>Neil</P> Mon, 03 Jul 2023 10:42:12 GMT https://community.bt.com/t5/Bills-Packages/Re-How-do-I-remove-an-old-Account-from-MyBT/m-p/2301464#M157190 NeilO 2023-07-03T10:42:12Z