BT Account Hacked

Calum02 — Mon, 03 Jul 2023 22:27:48 GMT

Hi,

Earlier tonight, I tried to log on to the MyBT app and found I couldn't. My email address also wasn't working. After investigation with a couple of chat agents, it was discovered that someone had logged in and changed the email address to an account that matched my name and some random numbers @gmail.com, they had also changed my mobile number.

They had ordered a TV package onto my account, but it was still registered to my current address and wasn't due to start until September. My account is now secure, but I don't understand why someone would have done this. They must have changed the email address for the account back in May, as I did not receive May or June's bill to my normal email address that I had originally signed up with.

In placing a new order, they've extended my BT contract date until Dec-2024, but I wanted to shop around for better deals before this, so that's a bit annoying. But I mostly just want to know what the purpose of this scam is, 1) so I know why it was done and 2) in case I need to look out for anything else weird happening with this account or any other, given they had access to some payment details and my address.

Thanks!

This topic

BT Account Hacked