XBox Game Pass Offer - Causing issues with MS account

AIEmpire — Tue, 04 Jul 2023 10:12:33 GMT

Hi there.

I recently upgraded to full fibre, and took advantage of the 12m Game Pass offer.

Firstly, I didn't know that this would transfer the billing relationship over from Microsoft to BT, otherwise I probably would have left it.

Secondly, this appears to be causing issues with my Microsoft account, as I now can't load subscriptions via the MS accounts page.

This is a problem as I have a Microsft 365 subscription that I now can't manage. Only started having this problem after I redeemed the BT game pass code.

Anyone else had a similar issue? If so, how did you resolve?

Re: XBox Game Pass Offer - Causing issues with MS account

AIEmpire — Tue, 04 Jul 2023 12:55:08 GMT

So looking at the browser console, it's an error on Microsoft's end, but it seems to be caused by partner promos (e.g. adding the Game Pass code from BT).

services/api/promo-alerts?isReact=true&includeCmsData=false:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
services/api/subscriptions?excludeWindowsStoreInstallOptions=false&excludeLegacySubscriptions=false&isReact=true&includeCmsData=false:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)

I know this is not a BT issue per-say, but adding the code from BT seems to be causing people issues.

Wish me luck with MS support.... 🙄

This topic

XBox Game Pass Offer - Causing issues with MS account

Re: XBox Game Pass Offer - Causing issues with MS account