https://community.bt.com/t5/Bills-Packages/delete-account-from-My-BT/m-p/2301769#M157243 <P>I have two old accounts that were never activated but persist on My BT on the BT.com website. The delete account option is shaded out on the drop down menu. How do I delete the unwanted accounts **7629 and **5456? Thank you</P> Tue, 04 Jul 2023 13:20:51 GMT Hetton 2023-07-04T13:20:51Z https://community.bt.com/t5/Bills-Packages/delete-account-from-My-BT/m-p/2301769#M157243 <P>I have two old accounts that were never activated but persist on My BT on the BT.com website. The delete account option is shaded out on the drop down menu. How do I delete the unwanted accounts **7629 and **5456? Thank you</P> Tue, 04 Jul 2023 13:20:51 GMT https://community.bt.com/t5/Bills-Packages/delete-account-from-My-BT/m-p/2301769#M157243 Hetton 2023-07-04T13:20:51Z https://community.bt.com/t5/Bills-Packages/delete-account-from-My-BT/m-p/2301794#M157250 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/318284">@Hetton</a></SPAN> and welcome to our community.</P> <P>Thanks for posting. I can get the unwanted accounts removed for you. Check your inbox for my message and drop me a reply with the details.</P> <P>Cheers</P> <P>David</P> Tue, 04 Jul 2023 14:43:46 GMT https://community.bt.com/t5/Bills-Packages/delete-account-from-My-BT/m-p/2301794#M157250 DavidM 2023-07-04T14:43:46Z