This topic

How do I remove an old Account from MyBT

EastAngliaLad — Wed, 05 Jul 2023 10:13:39 GMT

I have just returned to BT and set up MYBT account

When I view MY BT, it is showing 2 old account that we closed few years ago

Can you please advise do I get this removed?

I have on the phone to some really nice people from BT, but they could not help

Thanks in advance for all help

Re: How do I remove an old Account from MyBT

DavidM — Wed, 05 Jul 2023 10:33:50 GMT

Hi @EastAngliaLad and welcome to our community.

Thanks for posting. Sorry you're having problems getting the old acounts removed. I can help. I'll need a few details so check your inbox for my message and drop me over a reply with the details.

Cheers

David

Re: How do I remove an old Account from MyBT

EastAngliaLad — Wed, 05 Jul 2023 11:15:04 GMT

Thank you for the quick response ,i have now replied to your private message with the requested details

Re: How do I remove an old Account from MyBT

DavidM — Wed, 05 Jul 2023 11:19:10 GMT

Thanks @EastAngliaLad .

Leave it with us for now.

Cheers

David

Re: How do I remove an old Account from MyBT

EastAngliaLad — Wed, 12 Jul 2023 14:42:10 GMT

Hi David,

Thank you for the help

the old accounts now all removed

Re: How do I remove an old Account from MyBT

RobbieMac — Wed, 12 Jul 2023 15:19:21 GMT

Thanks for posting back to let us know the old accounts have been removed now @EastAngliaLad 🙂

All the best,

Robbie