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Still waiting for 12 month ultimate pass for Xbox, anyone able to help resolve?

sharonc81 — Wed, 05 Jul 2023 18:29:24 GMT

Still not had the 12 month ultimate pass subscription come through. Anyone got any ideas how to resolve? Thanks

Re: Still waiting for 12 month ultimate pass for Xbox, anyone able to help resolve?

NeilO — Wed, 05 Jul 2023 19:10:41 GMT

Hi @sharonc81 welcome to the community and thanks for posting. Have you claimed it in MyBT yet? You need to log in using a web browser, click on 'Your Products' then scroll down to the content partners section.

Thanks

Neil

Re: Still waiting for 12 month ultimate pass for Xbox, anyone able to help resolve?

sharonc81 — Wed, 05 Jul 2023 19:51:33 GMT

If I click on it it takes me to Xbox to subscribe for a month 😞

I renewed my contract, last time I had an email and got the code etc, but nothing this time round

Re: Still waiting for 12 month ultimate pass for Xbox, anyone able to help resolve?

RobbieMac — Thu, 06 Jul 2023 07:34:37 GMT

Hi @sharonc81

Thank you for posting back!

I am sorry for the problems you're having activating your 12 month Xbox subscription as part of your renewal. We'll need to take your details to investigate this further. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie