This topic

Referral

ankitkanotra — Wed, 28 Jun 2023 13:38:16 GMT

Hello,

I was referred by a friend back in April and received the email in saying:

Your friend's broadband service is now active. Once they’ve paid their first bill, we’ll email you both a £50 Amazon.co.uk Gift Card on us within 30 days.

Neither of us have received a voucher.

We both have definitely still got BT Broadband (as have I) and has paid the bill every month.

I tried phoning the customer service team several times on 0800 800 150 to find out but I can't seem to get through to the right department to find out why.

Re: Referral

DavidM — Wed, 28 Jun 2023 15:46:37 GMT

Hi @ankitkanotra and welcome to our community.

Thanks for posting about the reward card. You've mentioned as friend hasn't received the reward also. Was this ordered through the refer a friend offer?

Cheers

David

Re: Referral

ankitkanotra — Thu, 06 Jul 2023 07:36:18 GMT

Hi David,

Thanks for your response.

Yes, we did it via referral program. We both received email confirming that £50 Amazon gift card will be sent to us after first billing. But nothing received even after 3 billings.

Customer care is unable to help. It would be great if you could help us with a possible solution.

Appreciate your support.

Thanks,

Ankit

Re: Referral

RobbieMac — Thu, 06 Jul 2023 08:28:24 GMT

Hi @ankitkanotra

Thank you for posting back!

I am sorry you both haven't received the vouchers as part of the refer a friend scheme. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Referral

NeilO — Wed, 12 Jul 2023 15:12:06 GMT

Hi, @ankitkanotra Thanks for sending over your details and allowing me the opportunity to help. I can see the vouchers were emailed to you and your friend on Monday.

Cheers

Neil