This topic

Re: Reward card issue

TheOX67 — Wed, 05 Jul 2023 09:34:24 GMT

Hi there,

I seem to have a similar issue with claiming reward card. Was sent email on 29/06/23 to claim reward for joining and every time I click the link it just comes up error. I'm wondering if you could help with this

Cheers

Re: Reward card issue

DavidM — Wed, 05 Jul 2023 09:37:47 GMT

Hi @TheOX67 and welcome to our community.

Sorry you're having problems claiming your reward. I've moved your post so we can help with this. Can you just confirm have all the orders closed and your services are connected?

Cheers

David

Re: Reward card issue

TheOX67 — Wed, 05 Jul 2023 09:39:36 GMT

Hi David

Yeah all the orders are closed and I'm connected up to the broadband. There is nothing that is outstanding.

Cheers

Re: Reward card issue

DavidM — Wed, 05 Jul 2023 09:55:17 GMT

Thanks for confirming that @TheOX67 .

I can look into this for you. Check your inbox for my message and drop me a reply with the details.

Cheers

David

Re: Reward card issue

NeilO — Thu, 06 Jul 2023 09:54:14 GMT

Hi @TheOX67 many thanks for getting in touch with your details, I'm sorry you had difficulties claiming your reward card. I've claimed it for you today and it will be emailed to you after the 14-day cooling-off period finishes. If you need any further help you're more than welcome to post back on the community.

Thanks

Neil