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Two account IDs

isotopicspin — Fri, 07 Jul 2023 08:18:26 GMT

Hi,

As per a number of other posts on here I have recently returned to BT after many years away and now have 2 account IDs, how can I remove the old and unwanted one?

Re: Two account IDs

DanielS — Fri, 07 Jul 2023 14:23:52 GMT

Hi @isotopicspin,

Welcome to our Community.

This isn't something that can be done at your end. I can get my team to pick this up and get everything sorted for you.

I'll send you a private message that you can reply back to us on.

Thanks
DanielS

Re: Two account IDs

NeilO — Wed, 12 Jul 2023 16:42:47 GMT

@isotopicspin Many thanks for speaking with me today, the old account has been deleted from your MyBT account.

Neil