This topic

BT TV Packages

StewM — Fri, 07 Jul 2023 12:07:30 GMT

One of the selling points of BT TV, is the ability to change packages, either up or down during the term of your contract. However, this has now been removed in my case, unless that is, I upgrade my broadband from FTTC to FTTP.

Leaving the benefits of FTTP v FTTC to one side, how can BT now insist that during my existing TV contract, which ends September 2024, I cannot make and changes to my TV options without taking out a new 24 month broadband and tv package. Surely that’s a unilateral change to my T&C’s?

Stew

Re: BT TV Packages

NigelB72 — Fri, 07 Jul 2023 12:28:45 GMT

I believe that if you're out of contract on your broadband, you'll need to enter a new contract in order to flex your TV package

Re: BT TV Packages

StewM — Fri, 07 Jul 2023 13:02:12 GMT

Hi @NigelB72 I am in broadband contract until 6 March 2025.

Stew

Re: BT TV Packages

NigelB72 — Fri, 07 Jul 2023 13:35:45 GMT

Ahh that's odd then because you should be able to flex monthly..

Re: BT TV Packages

StewM — Fri, 07 Jul 2023 13:46:35 GMT

Stew

Re: BT TV Packages

ledgie — Sat, 08 Jul 2023 10:59:41 GMT

I have 56 days left on my BTTV contract but I can no longer change the package without my broadband being renewed for 24 months either! Message I'm given is "Taking this package will also renew your broadband contract for 24 months". My broadband contract currently runs until Jan 2024.

Throughout my term I have switched my TV package using the flexible option a few times but that no longer appears to be an option. Disappointing but to be honest I'll probably just cancel at the end of my contract.

Re: BT TV Packages

NigelB72 — Sat, 08 Jul 2023 11:37:26 GMT

@ledgie from what I understand, it'll recontract your broadband and TV so they're in sync

Re: BT TV Packages

garybs29 — Sat, 08 Jul 2023 12:05:12 GMT

@ledgiewrote:
I have 56 days left on my BTTV contract but I can no longer change the package without my broadband being renewed for 24 months either! Message I'm given is "Taking this package will also renew your broadband contract for 24 months". My broadband contract currently runs until Jan 2024.
Throughout my term I have switched my TV package using the flexible option a few times but that no longer appears to be an option. Disappointing but to be honest I'll probably just cancel at the end of my contract.

56 days would be in the recontract window so all options would be 24 months based on that plus the bb would be setup to run for the same contract

Re: BT TV Packages

ledgie — Sat, 08 Jul 2023 12:30:33 GMT

When does the recontract window open?

Re: BT TV Packages

-Richie- — Sat, 08 Jul 2023 13:45:20 GMT

@ledgiewrote:
When does the recontract window open?

60 days before the end of your existing minimum term.

Re: BT TV Packages

Anonymous — Sat, 08 Jul 2023 14:34:20 GMT

@StewM I get the same message and my broadband and TV contract are already in sync.

Re: BT TV Packages

zulu17 — Sat, 08 Jul 2023 15:28:12 GMT

A recontract window whereby offers may be made with a new 24 commitment is fine but the customer should expect the order process to flex TV options within the current minimum period contract to be working.

Re: BT TV Packages

StewM — Sat, 08 Jul 2023 15:47:35 GMT

Hi @Anonymous, I have broadband, tv and mobile. They were all in sync until September 2022. I re contracted at the time the broadband and TV but the price of the mobile was higher so I left that on a rolling contract. In March this year BT offered me to recontract the broadband for 24 months at the same price before the CPI increase, but no offer on the TV. So my contract end date are:

BT Mobile - Rolling 30 day contract

Broadband - March 2025

TV - September 2024.

I am currently paying £84.65 for the VIP (with the last CPI addition). On the face of it it would be to my advantage to recontract the TV (at a reduced £76) and upgrade to FTTP, but that is not the point. I feel that BT removing my ability to change package during my contract period is wrong. BT are changing the T&C’s mid-contract.

Stew

Re: BT TV Packages

ledgie — Sat, 08 Jul 2023 15:53:23 GMT

I agree. I signed up for flexible TV yet, despite still being in contact, can no longer change my package without agreeing to a new 24 month contract for both TV and broadband. Doesn't seem right.

Re: BT TV Packages

Weerab1983 — Sat, 08 Jul 2023 16:23:43 GMT

Could this be due to the impending switch from BT to EE?

Any new changes may be limited to 24 months due to the transfer of services?

Re: BT TV Packages

Anonymous — Sat, 08 Jul 2023 16:28:43 GMT

Agreed all round.

I don’t think any aspect of my broadband and TV account management has worked correctly since I signed back up.

I am on FTTC Halo3+, there is literally nothing I could “upgrade” my broadband too, even if I wanted! 🤣