https://community.bt.com/t5/Bills-Packages/Re-Two-accounts/m-p/2302811#M157482 <P>I am having an issue with two accounts showing,&nbsp; I moved to BT and when I did this they used the wrong details so they set up another account but when I log in to my bt the cancelled account shows as my primary account and I can not delete it.&nbsp; I noticed it has been done previously and wondered if anyone could help</P> Mon, 10 Jul 2023 19:50:55 GMT cmcinroy 2023-07-10T19:50:55Z https://community.bt.com/t5/Bills-Packages/Re-Two-accounts/m-p/2302811#M157482 <P>I am having an issue with two accounts showing,&nbsp; I moved to BT and when I did this they used the wrong details so they set up another account but when I log in to my bt the cancelled account shows as my primary account and I can not delete it.&nbsp; I noticed it has been done previously and wondered if anyone could help</P> Mon, 10 Jul 2023 19:50:55 GMT https://community.bt.com/t5/Bills-Packages/Re-Two-accounts/m-p/2302811#M157482 cmcinroy 2023-07-10T19:50:55Z https://community.bt.com/t5/Bills-Packages/Re-Two-accounts/m-p/2302848#M157484 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/318607">@cmcinroy</a></SPAN> welcome to the community and thanks for posting, I'm sorry to see you've been set up with two accounts in MyBT in error. &nbsp;I'll be able to help you get sorted and I've sent you a private message so you can get in touch with your details.</P> <P>Thanks</P> <P>Neil</P> Tue, 11 Jul 2023 07:36:30 GMT https://community.bt.com/t5/Bills-Packages/Re-Two-accounts/m-p/2302848#M157484 NeilO 2023-07-11T07:36:30Z