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Returning BT equipment

Nelson85 — Tue, 11 Jul 2023 17:14:22 GMT

I need to return my BT smart hub but no longer have the package original sent. We received an email saying if we need a new package then log into My BT and select return your BT kit. Well we have been looking for half an hour and we can’t find this button anywhere- please help

Re: Returning BT equipment

DanielS — Wed, 12 Jul 2023 13:47:03 GMT

Hi @Nelson85,

Thanks for taking the time to try and send the equipment back to us.

As you can no longer seem to request this online, I can have this looked into for you.

Please, reply back to the private message that I've sent you.

Thanks
DanielS

Re: Returning BT equipment

Matthias — Tue, 18 Jul 2023 17:20:14 GMT

Hi there, I'm having the same problem too - I can't see any option to return. All and any sensible help appreciated!

Re: Returning BT equipment

imjolly — Tue, 18 Jul 2023 18:34:05 GMT

Just phone CS 03301234150 and ask for return bag