https://community.bt.com/t5/Bills-Packages/broadband-cancellation/m-p/2303127#M157557 <P>&nbsp;</P><P>I cancelled my broadband in April , after the giving appropriate notice ,my contract ending 06 april 2023&nbsp; on the date my 2 year contract ended. I received email from BT confirming that all my services would stop on that date, April 06 of which i have copies. I have now received a bill for June £68 even after being assured by customer service that all had been cancelled. Today i find i have been charged another £89 for stopping my service in June a total of £157.00 even though services cancelled from 06 April....I need to make a complaint because I cant seem to resolve it through customer service . I have cancelled my direct debit but afraid it will ruin my credit score. Would appreciate any help i can get please, seem to be hitting a brick wall.</P><HR /><HR /><HR /><P>&nbsp;</P> Thu, 13 Jul 2023 07:34:00 GMT Shootngjohn 2023-07-13T07:34:00Z https://community.bt.com/t5/Bills-Packages/broadband-cancellation/m-p/2303127#M157557 <P>&nbsp;</P><P>I cancelled my broadband in April , after the giving appropriate notice ,my contract ending 06 april 2023&nbsp; on the date my 2 year contract ended. I received email from BT confirming that all my services would stop on that date, April 06 of which i have copies. I have now received a bill for June £68 even after being assured by customer service that all had been cancelled. Today i find i have been charged another £89 for stopping my service in June a total of £157.00 even though services cancelled from 06 April....I need to make a complaint because I cant seem to resolve it through customer service . I have cancelled my direct debit but afraid it will ruin my credit score. Would appreciate any help i can get please, seem to be hitting a brick wall.</P><HR /><HR /><HR /><P>&nbsp;</P> Thu, 13 Jul 2023 07:34:00 GMT https://community.bt.com/t5/Bills-Packages/broadband-cancellation/m-p/2303127#M157557 Shootngjohn 2023-07-13T07:34:00Z https://community.bt.com/t5/Bills-Packages/broadband-cancellation/m-p/2303160#M157563 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/318718">@Shootngjohn</a></SPAN>, sorry you're still getting charged after your account closed in April.</P> <P>I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you resolve this.</P> <P>Cheers</P> <P>John</P> Thu, 13 Jul 2023 08:57:08 GMT https://community.bt.com/t5/Bills-Packages/broadband-cancellation/m-p/2303160#M157563 JohnC2 2023-07-13T08:57:08Z