This topic

Return My Kit

brandon96 — Thu, 13 Jul 2023 07:36:04 GMT

I have received an email to return my kit ( a minihub which we used while waiting to have our internet installed) however there is no option to do so online despite the email saying there would be this option. I need a returns bag and a returns label sending out to me so that I am not charged for another months usage of the minihub while it sits there gathering dust!

Re: Return My Kit

licquorice — Thu, 13 Jul 2023 07:40:01 GMT

Ring customer services and request one
0330 1234 150

Re: Return My Kit

JohnC2 — Thu, 13 Jul 2023 10:06:56 GMT

Hi @brandon96, customer services will be able to arrange a returns bag for you if you need one.
With the Mini Hub if you still have the original packaging, and returns leaflet it came in the package, you can package it up in that bag and place the returns label over your home address. You can drop your parcel into a post box or take it to a Post Office.

Cheers

John