https://community.bt.com/t5/Bills-Packages/Re-account-details-account-closed/m-p/2303733#M157659 <P>Hi,</P><P>I am also having the same problem as the original poster. I need to login to return my mini hub as I was sent one while waiting for my internet to be installed/activated in the 2 week wait period. Now I am being charged for still having it but I can’t return it as it says that my account has been closed down? Please can you help?</P> Mon, 17 Jul 2023 08:18:31 GMT brandon96 2023-07-17T08:18:31Z https://community.bt.com/t5/Bills-Packages/Re-account-details-account-closed/m-p/2303733#M157659 <P>Hi,</P><P>I am also having the same problem as the original poster. I need to login to return my mini hub as I was sent one while waiting for my internet to be installed/activated in the 2 week wait period. Now I am being charged for still having it but I can’t return it as it says that my account has been closed down? Please can you help?</P> Mon, 17 Jul 2023 08:18:31 GMT https://community.bt.com/t5/Bills-Packages/Re-account-details-account-closed/m-p/2303733#M157659 brandon96 2023-07-17T08:18:31Z https://community.bt.com/t5/Bills-Packages/Re-account-details-account-closed/m-p/2303740#M157664 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/318721">@brandon96</a></SPAN>, thanks for posting and sorry you weren't sent a returns bag automatically when your account closed.<BR />I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to arrange one for you.</P> <P>Cheers</P> <P>John</P> Mon, 17 Jul 2023 08:54:54 GMT https://community.bt.com/t5/Bills-Packages/Re-account-details-account-closed/m-p/2303740#M157664 JohnC2 2023-07-17T08:54:54Z