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Re: Unlinking Xbox Game Pass from BT

hookman — Mon, 17 Jul 2023 08:12:17 GMT

Hi @NeilO , I also have the same issue

I had a game pass account with over a year left, then I joined BT and it linked a free 6 months.

That 6 months has now expired, but the game pass account is still linked to BT.

Trying to redeem a new code gives this error, can you please help me unlink the game pass account from BT?

Contact your subscription provider
This cannot be used with an existing subscription.
Contact your subscription provider This cannot be used with an existing subscription.
PUR-ConversionBlockedSyndicated

Thanks!

Re: Unlinking Xbox Game Pass from BT

JohnC2 — Mon, 17 Jul 2023 08:52:24 GMT

Hi @hookman, sorry you game pass account is still linked to BT after the offer has expired.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you with this.

Cheers

John

Re: Unlinking Xbox Game Pass from BT

terrifictim — Fri, 01 Dec 2023 05:53:36 GMT

hi, I've got the exact same problem, except I received the Game Pass code from someone else and am not a BT customer. Now I can't cancel it from my Microsoft account it just says "billed to BT" and sends me to the BT login page to manage... Which I can't because I'm not a customer...

Thanks in advance for the help. My Microsoft account is the same as my registered e-mail address here.

Re: Unlinking Xbox Game Pass from BT

NeilO — Fri, 01 Dec 2023 10:35:57 GMT

@terrifictim As you're not a BT customer we're unable to help, sorry. You'll need to contact Microsoft directly for assistance.

Thanks

Neil