This topic

Delete old account

davemarks — Wed, 28 Jun 2023 20:58:07 GMT

Hi,

I have an old account that keeps defaulting on the website.

Is it possible to have it removed so that I can access the details and features of my new account please?

Many thanks,

Dave

Re: Delete old account

Everclear1973 — Thu, 29 Jun 2023 07:06:34 GMT

Same here,really annoying

Re: Delete old account

JohnC2 — Thu, 29 Jun 2023 07:44:57 GMT

Hi @davemarks and @Everclear1973 , sorry your BTID is defaulting to an old account.

The quickest way of fixing this is to set up another BTID with an email address that has not been used as a BTID before and it will work ok.

If you don't have another email address you can use I've sent you a Private Message so you can get in touch with the Mod team and we'll raise the request to get the current BTID fixed. This can take a week or more to be completed currently.

Cheers

John

Re: Delete old account

JohnC2 — Mon, 10 Jul 2023 13:10:00 GMT

Hi @davemarks, have you had a chance to set up the BTID again since I deleted the old profiles and if so is it working ok now?

Cheers

John

Re: Delete old account

davemarks — Mon, 10 Jul 2023 21:24:49 GMT

All set now John - thanks so much for your help with that.

I was able to pay my bill and will set up a DD shortly.

Not seeing my Game Pass access showing up, but I'll check that again tomorrow and see if it comes into play now that the ID is working.

Many thanks,

Dave

Re: Delete old account

NeilO — Tue, 11 Jul 2023 08:40:08 GMT

@davemarks Thanks for the update, the Game Pass normally shows up 24 to 48 hours after the bill is paid. @JohnC2 will be back in the office this afternoon and I'll make sure to pass on your message.

Thanks

Neil

Re: Delete old account

JohnC2 — Tue, 11 Jul 2023 13:00:48 GMT

Hi @davemarks, thanks for the update and as Neil has said it can take up to 48hrs to appear.
Make sure you are checking on a web browser and not the app as it won't show there.

Let me know how you get on.

cheers

John

Re: Delete old account

JohnC2 — Mon, 17 Jul 2023 08:00:35 GMT

Hi @davemarks, is the Game Pass showing ok for you now to claim it?

Cheers

John

Re: Delete old account

davemarks — Mon, 17 Jul 2023 15:05:54 GMT

Not as of yet...

Re: Delete old account

DanielS — Mon, 17 Jul 2023 16:05:04 GMT

Hi @davemarks,

Thanks for getting back to us. I am sorry that it's still not showing up yet.

@JohnC2 is back in the office on Wednesday. I'll let him know that it's still not showing up yet.

Thanks

DanielS

Re: Delete old account

JohnC2 — Thu, 20 Jul 2023 11:43:50 GMT

Hi @davemarks, thanks for your PM yesterday afternoon to confirm you can now see the Game Pass is available to claim.

Cheers

John