This topic

Can't claim BT reward card - Service is live

vastem84 — Mon, 03 Jul 2023 20:07:49 GMT

My service went live today, I keep getting texts and emails reminding me to claim my reward card, but when I click to login in myBT account, the account screen is completely blank?

Any ideas?

Re: Can't claim BT reward card - Service is live

PaddyB — Tue, 04 Jul 2023 07:25:45 GMT

Hi @vastem84,

Thank you for posting. I'm sorry you haven't been able to claim the Reward Card. If you send me your details, I'll be able to give you a hand.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: Can't claim BT reward card - Service is live

StuartH — Thu, 13 Jul 2023 17:12:29 GMT

Hi @vastem84

Thanks for sending us your details.

I'm glad I was able to help resolve this case for you, should you have any questions or need any further help just let me know.

Cheers

Stuart

Re: Can't claim BT reward card - Service is live

vastem84 — Mon, 17 Jul 2023 18:55:56 GMT

Hi Stuart

Despite it saying it's been claimed, I've yet to receive the email re the BT reward card.

Can you check please, thanks

Re: Can't claim BT reward card - Service is live

PaddyB — Mon, 17 Jul 2023 19:08:02 GMT

Hi @vastem84,

Thank you for posting. The Reward Card is sent out after the 14 days cooling off period so 14 days after activation. If you service was activated on the 3rd then that would make today day 13.

So you should receive the email in the next day or two.

You can find out more about the BT Reward Card here - BT Reward Card FAQs

Thanks,

Paddy