https://community.bt.com/t5/Bills-Packages/fttp-install-and-daily-compensation/m-p/2304034#M157711 <P>had a contractor for openreach out this morning to install fttp however his ladders werent long enough so did the internal work, fitted and connected the grey box outside however cant run the cable from the pole to the house as he needed long ladders and contractors can only use their own kit they have available. so it got a call to the manager and flagged up for another engineer to get to.</P><P>is it right that for each day this doesnt get activated you get auto compensation? assuming if so that will encourage them to get those ladders faster <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P><P><BR />Contract terms</P><P>Broadband package - 24 months from 18 Jul 2023<BR />Your broadband was due to be installed on</P><P>18 Jul 2023</P> Tue, 18 Jul 2023 08:37:30 GMT Desalater 2023-07-18T08:37:30Z https://community.bt.com/t5/Bills-Packages/fttp-install-and-daily-compensation/m-p/2304034#M157711 <P>had a contractor for openreach out this morning to install fttp however his ladders werent long enough so did the internal work, fitted and connected the grey box outside however cant run the cable from the pole to the house as he needed long ladders and contractors can only use their own kit they have available. so it got a call to the manager and flagged up for another engineer to get to.</P><P>is it right that for each day this doesnt get activated you get auto compensation? assuming if so that will encourage them to get those ladders faster <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P><P><BR />Contract terms</P><P>Broadband package - 24 months from 18 Jul 2023<BR />Your broadband was due to be installed on</P><P>18 Jul 2023</P> Tue, 18 Jul 2023 08:37:30 GMT https://community.bt.com/t5/Bills-Packages/fttp-install-and-daily-compensation/m-p/2304034#M157711 Desalater 2023-07-18T08:37:30Z https://community.bt.com/t5/Bills-Packages/fttp-install-and-daily-compensation/m-p/2304405#M157741 <P>openreach engineer came out today, decided it didnt need long ladders it needed a hoist, got hold of one in the local region and a few hours later all is connected and sorted thanks guys</P> Wed, 19 Jul 2023 14:55:58 GMT https://community.bt.com/t5/Bills-Packages/fttp-install-and-daily-compensation/m-p/2304405#M157741 Desalater 2023-07-19T14:55:58Z