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Can't close old account

jlemaitre83 — Wed, 19 Jul 2023 09:02:16 GMT

I have an old Bt Sport account that I can't close. I cancelled Bt Sport and then signed up for Bt tv and broadband, however whenever I log in it reverts back to the old Bt Sport account rather than my new account. How do I cancel the previous now defunct account?

Re: Can't close old account

DanielS — Wed, 19 Jul 2023 10:38:59 GMT

Hi @jlemaitre83,

Thanks for joining the Community and for signing up for BT TV and BT Broadband.

I can get that old account removed for you. I'm going to send you a private message that you can reply back to me on.

Thank you
DanielS