https://community.bt.com/t5/Bills-Packages/Return-Kit/m-p/2304400#M157740 <P>Thanks so much &nbsp; Hes old and confused</P> Wed, 19 Jul 2023 14:49:33 GMT Irv 2023-07-19T14:49:33Z https://community.bt.com/t5/Bills-Packages/Return-Kit/m-p/2304337#M157737 <P>My father has changed his package and been asked to return his kit.<SPAN>He hasn’t been told what kit to return &nbsp;</SPAN><BR />If he does this then he won’t have Wi-Fi?</P><P>Is he supposed to receive new kit?&nbsp;<BR />appreciate you help and advice.&nbsp;<BR />Many thanks</P><P>&nbsp;</P> Wed, 19 Jul 2023 11:12:29 GMT https://community.bt.com/t5/Bills-Packages/Return-Kit/m-p/2304337#M157737 Irv 2023-07-19T11:12:29Z https://community.bt.com/t5/Bills-Packages/Return-Kit/m-p/2304360#M157738 <P>He would only get new equipment if he was upgrading from a non fibre package to a fibre package. </P> <P>It is an automated reminder. Just ignore it if you were not issued any new kit. If you get any more reminders call 0330.1234.150 and explain to them what is happening and they will stop the reminders being sent.</P> Wed, 19 Jul 2023 12:56:13 GMT https://community.bt.com/t5/Bills-Packages/Return-Kit/m-p/2304360#M157738 gg30340 2023-07-19T12:56:13Z https://community.bt.com/t5/Bills-Packages/Return-Kit/m-p/2304400#M157740 <P>Thanks so much &nbsp; Hes old and confused</P> Wed, 19 Jul 2023 14:49:33 GMT https://community.bt.com/t5/Bills-Packages/Return-Kit/m-p/2304400#M157740 Irv 2023-07-19T14:49:33Z