This topic

Re: Cancelling BT contract for parent with Dementia

MRum — Mon, 17 Jul 2023 08:44:38 GMT

Hello - am I able to cancel my mother-in-laws contract, she has dementia and is unable to cope with the simplest things.

Hopeefully someone can help as it is quite stressful at the moment.

Re: Cancelling BT contract for parent with Dementia

Keith_Beddoe — Mon, 17 Jul 2023 08:49:40 GMT

I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.

Re: Cancelling BT contract for parent with Dementia

imjolly — Mon, 17 Jul 2023 08:59:31 GMT

@MRum

do you or someone else have POA as that will be need to access the account

Re: Cancelling BT contract for parent with Dementia

MRum — Mon, 17 Jul 2023 11:38:16 GMT

Yes we do - I'll check to see what needs activating

Re: Cancelling BT contract for parent with Dementia

JohnC2 — Mon, 17 Jul 2023 13:21:31 GMT

Hi @MRum, welcome to the forum. If you need help cancelling your mother-in-laws service with us I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to assist you.

cheers

John

Re: Cancelling BT contract for parent with Dementia

MRum — Thu, 20 Jul 2023 08:37:04 GMT

Hi John,

I've looked into Power of Attorney and alathough we have it we don't want to trigger it at the moment because it sets off a whole load of things which we don't need at the moment. My husband is visiting his mum twice a day and she really could do without the BT sport now. Although she has TV she just watched the same channels as she gets confused or can't remember to use the remote. Is there anyway we can cancel the subscription?

Thanks

Re: Cancelling BT contract for parent with Dementia

NeilO — Thu, 20 Jul 2023 09:34:10 GMT

Hi @MRum if you get back to us on the private message @JohnC2 has sent you we'll be happy to look into what we can do. If you're already listed as an account manager and can pass the security validation checks we should be able to help.

Thanks

Neil