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Account Manager

phyxsiuz — Sat, 22 Jul 2023 11:13:51 GMT

how long does 'pending' request as an account manager be approved? Been waiting for more a than now.

thanks

Re: Account Manager

JohnC2 — Sat, 22 Jul 2023 12:13:27 GMT

Hi @phyxsiuz, thanks for posting.
How long has the request been showing as pending?

If the account holder logs into their account does it show the account manager has been set up?
Cheers

John

Re: Account Manager

phyxsiuz — Sat, 22 Jul 2023 12:17:24 GMT

It's been showing for almost a month now. I have informed the main account owner about it. He said he couldnt log in.

Re: Account Manager

JohnC2 — Sat, 22 Jul 2023 12:25:24 GMT

Hi @phyxsiuz, if the account holder is not able to log in that is probably the cause of your account manager request also. Get the Account Holder to get in touch with the billing chat team Broadband | BT Help and they should be able to resolve the issue.
Once the account holder BTID is fixed hopefully your account manager one will update soon after that.

cheers

John