This topic

Re: My BT Content Partner Section is missing

benpicot — Sat, 20 May 2023 08:15:18 GMT

I am having this same issue, any idea how to resolve it. I also have two accounts but one is an old BT Sport account which is no longer in use

Ben

Re: My BT Content Partner Section is missing

DanielS — Sat, 20 May 2023 10:59:51 GMT

Hi @benpicot,

I can have that account removed for you.

Hopefully that will allow you to get to the Content Partners section.

I'll drop you a private message now.

Thank you

DanielS

Re: My BT Content Partner Section is missing

Kal201 — Sun, 23 Jul 2023 09:54:31 GMT

Hi Daniel I'm also having the same issue could you remove my old account also

Re: My BT Content Partner Section is missing

NeilO — Sun, 23 Jul 2023 11:42:57 GMT

Hi, @Kal201 Thanks for posting, are you able to toggle between the account numbers on the drop-down option and see the packages on your new account?

Neil

Re: My BT Content Partner Section is missing

Kal201 — Sun, 23 Jul 2023 11:55:03 GMT

Hi Neil, yeah I can toggle between the 2 accounts

Re: My BT Content Partner Section is missing

NeilO — Sun, 23 Jul 2023 12:35:42 GMT

Hi, @Kal201 it's likely something else rather than the old account. When was your full fibre broadband connected and are there any outstanding bills at the moment?

Thanks

Neil

Re: My BT Content Partner Section is missing

Kal201 — Sun, 23 Jul 2023 12:38:52 GMT

I got the email about the 6 month on the 26th of Jun and I'm actually in credit by almost 3 months the content partner section doesn't show up for me

Re: My BT Content Partner Section is missing

NeilO — Sun, 23 Jul 2023 14:05:17 GMT

Hi @Kal201 thanks for confirming that, we'll have to take a look. I'll send you a private message so you can get in touch with your details.

Thanks

Neil