This topic

New user/account

Wrathchild — Sun, 23 Jul 2023 17:37:55 GMT

I had full fibre installed on Friday into the flat I have moved in to. It's working great and am happy with it but I cannot access my account on the BT website. Keeps coming up that their are no account details. How long does it take to active? Also when will the first payment come out?

Many thanks.

Re: New user/account

DavidM — Mon, 24 Jul 2023 08:34:00 GMT

Hi @Wrathchild and welcome to our community.

Thanks for posting. It's great to hear your installation completed as expected. Can you just confirm when the orders closed? Have you set up a BTiD?

Cheers

David

Re: New user/account

Wrathchild — Mon, 24 Jul 2023 09:42:56 GMT

Not sure about the orders being closed but I have set up a BTid.

Re: New user/account

DavidM — Mon, 24 Jul 2023 10:06:31 GMT

Thanks for getting back @Wrathchild .

Have you had a BTiD previously or had an older account?

Cheers

David

Re: New user/account

Wrathchild — Mon, 24 Jul 2023 13:58:47 GMT

I was with BT some 20/22 years ago when they first started doing the ADSL lines but the email I use now wasn't even live back then. I can't see it being that.

Re: New user/account

DavidM — Mon, 24 Jul 2023 14:29:18 GMT

Thanks for the reply @Wrathchild .

I'm sure I can guide you through this. I'll drop you a private message now so check you inbox and send me over the details.

Cheers

David