This topic

Return of the kit

Enjoy — Mon, 10 Jul 2023 08:00:12 GMT

Hi, I was sent an email saying to return my kit in the prepaid envelope they would send me. I waited but nothing ever came, I tried calling but just endless waiting. Now I received another mail telling me to do everything through My BT, but I can't find the link. Could you help me resolve this situation? Thank you

Re: Return of the kit

RobbieMac — Mon, 10 Jul 2023 08:13:31 GMT

Hi @Enjoy

Thanks for your post and welcome back!

I am sorry for the delay receiving the returns kit. I appreciate the time you have taken calling us to try and get this sorted. I have sent you a private message with instructions on how you can send us over your details and we'll arrange that for you. See: Private messages

Thanks,

Robbie

Re: Return of the kit

PaddyB — Wed, 26 Jul 2023 09:50:38 GMT

Hi @Enjoy,

Thank you for sending in your details. I've placed an order for a returns bag to be sent to your new address. This should arrive in the next week.

If you need anything else, please drop me a reply to the PM I sent earlier.

Thanks,

Paddy