Contract Cut Over Issue - I need an Email of Package Details

Yanch1 — Thu, 27 Jul 2023 08:43:29 GMT

have now had a text stating the issue on renewing my new package will be resolved by 1/8/23

Recently I have been dealing with customer services and BT Sales.

Tortuous experience - 8 phone calls in last 2 weeks and mixed messages on status

Just to be clear

I got email stating both parts of service were terminating which was not my intention

BT TV & Sports package I was happy to retain but Broadband was excessive charge - so despite negotiating I decided to go to Vodafone just for Broadband service

Email states I cannot do this although Sales never pointed this out. BT TV only not possible. Grrr.

To retain my account though.....

On speaking to Sales 14/7 this is what was promised to retain my services:

Broadband at £24 / month
No need for landline but I decided to retain at NO Cost
BT TV - 3 months at £9 introductory offer and £18 for remaining contract months

This will on the Sales Team voice recordings

Therefore I cancelled Vodafone Broadband and got confirmation email on same evening Friday 14/7/23

From BT subsequently.....

I have Email Broadband & Phone (18th / 7) / paperwork 17/7 but arrived 20th (TV) which does not reflect above

£26.99 total with Pay as you go phone - not needed. Just retention of landline for incoming calls.

On speaking to Customer Services this week

I am not on board with BT because of a technical issue on cutover

Please write back on this email confirming my agreed verbally package details which will be the New Contract

I have been very proactive to try and get this resolved satisfactorily, I will raise this with the Ombudsmen if not.

Look forward to your reply and confirmation

Best regards

Richard

Re: Contract Cut Over Issue - I need an Email of Package Details

imjolly — Thu, 27 Jul 2023 09:09:27 GMT

@Yanch1

this is a customer help customer community forum and your post does not go to BT

you cannot just have the ability to receive calls and if you decide you want to keep ability to make/receive calls then there is an additional cost of between £2/5 and you then are PAYG

Re: Contract Cut Over Issue - I need an Email of Package Details

gg30340 — Thu, 27 Jul 2023 09:09:47 GMT

This is a BT residential customer to customer forum. Your post does not go to BT. The only BT staff are the forum moderators who do not necessarily read all the posts.

This forum is not the route to get the information or conformation that you want.

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Contract Cut Over Issue - I need an Email of Package Details

Re: Contract Cut Over Issue - I need an Email of Package Details

Re: Contract Cut Over Issue - I need an Email of Package Details