This topic

Out of contract

MCS81 — Sat, 29 Jul 2023 12:26:03 GMT

So i am now out of contract, happy with everything as it is , so just wanted to sign a new deal for 24 months (Fibre 1).

however when i'm about to check out it asks me to book an engineers appointment and says

During your appointment, the engineer will need to enter your home and install a box on the wall near your existing phone socket. So someone over 18 needs to be in.
The engineer may also need to attach a box to the outside of your property and drill a small hole in an external wall to feed in the cable. Don't worry, they'll tidy everything up when they're done. If you're not the homeowner you should get permission from your landlord.

I don't need any of this and im not wanting to take a day off work for no reason, anyone know what its all about?

Re: Out of contract

gg30340 — Sat, 29 Jul 2023 12:32:59 GMT

It is a proforma automated reply. Just ignore it.

You may find that if you call BT 0330.1234.150 and inform them you are out of contract and thinking of leaving BT you may be able to negotiate a better deal than the online one.

Re: Out of contract

iniltous — Sat, 29 Jul 2023 13:31:05 GMT

If your address can now get Openreach FTTP , at contract renewal someone on FTTC or ADSL will probably trigger a regrade onto the FTTP network by renewing , and although it may be inconvenient arranging to be home etc, it’s making your connection future proof , plus the headline speed on whatever package you have ( so 55Mb if you have F1 ) is provided, someone on a short line to the FTTC cabinet may get this already , but if someone were ( for example ) ‘only’ getting 43Mb on F1 , they would also benefit from better speed once on FTTP.
If you think it’s not worth the hassle and decided to change provider , that also will trigger an upgrade of your line to FTTP , ( if OR have stopped the sale of ‘copper pair’ products) the only way in the short term to stay with FTTC would be to continue with BT on an ‘out of contract’ basis , probably paying more than necessary.

Re: Out of contract

garybs29 — Sat, 29 Jul 2023 13:53:11 GMT

That is most definitely not an automated reply. That is for a FTTP install

Re: Out of contract

gg30340 — Sat, 29 Jul 2023 20:43:07 GMT

@garybs29 wrote:

That is most definitely not an automated reply. That is for a FTTP install

According to the OP's first post he was just renewing his contract, not requesting a new product (FTTP) so would not require an engineers appointment etc.

If it is that the OP is being changed to FTTP, he should have been informed of this during the process of renewing his contract.

Re: Out of contract

pippincp — Sat, 29 Jul 2023 23:34:17 GMT

@gg30340wrote:
@garybs29wrote:
That is most definitely not an automated reply. That is for a FTTP install
According to the OP's first post he was just renewing his contract, not requesting a new product (FTTP) so would not require an engineers appointment etc.
If it is that the OP is being changed to FTTP, he should have been informed of this during the process of renewing his contract.

Nevertheless it does appear to be for an FTTP install which is happening in many areas on recontracting. ISP's and Openreach want as many as possible on FTTP where it is already available.

Re: Out of contract

-Richie- — Sun, 30 Jul 2023 18:55:38 GMT

@gg30340wrote:
@garybs29wrote:
That is most definitely not an automated reply. That is for a FTTP install
According to the OP's first post he was just renewing his contract, not requesting a new product (FTTP) so would not require an engineers appointment etc.
If it is that the OP is being changed to FTTP, he should have been informed of this during the process of renewing his contract.

That appointment does indicate the OP is moving to FTTP, presumably they are currently FTTC.

Any customer on ADSL or FTTC will be offered FTTP when joining or renewing, pricing is the same for FTTC as it is for FTTP on the same SLT.

Re: Out of contract

gg30340 — Sun, 30 Jul 2023 19:05:21 GMT

@-Richie- wrote:

@gg30340wrote:

@garybs29wrote:

That is most definitely not an automated reply. That is for a FTTP install

According to the OP's first post he was just renewing his contract, not requesting a new product (FTTP) so would not require an engineers appointment etc.

If it is that the OP is being changed to FTTP, he should have been informed of this during the process of renewing his contract.

That appointment does indicate the OP is moving to FTTP, presumably they are currently FTTC.

Any customer on ADSL or FTTC will be offered FTTP when joining or renewing, pricing is the same for FTTC as it is for FTTP on the same SLT.

I agree but as you have said "Any customer on ADSL or FTTC will be offered FTTP when joining or renewing, pricing is the same for FTTC as it is for FTTP on the same SLT."

The OP has not stated that he was "Offered" FTTP nor has he indicated that he moving to FTTP.

Re: Out of contract

-Richie- — Sun, 30 Jul 2023 19:31:04 GMT

@gg30340wrote:
The OP has not stated that he was "Offered" FTTP nor has he indicated that he moving to FTTP.

It is part of the journey, maybe it was overlooked by the OP, the appointment part is the very end of the order process.

If FTTP is available, then BT will make a point of moving everyone over as they renew or join BT, it will also start to include a migration to DV for anyone with a telephony service, unless certain account markers are present.