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2 accounts on MyBT and I cant access new one

WeeL — Fri, 28 Jul 2023 20:21:26 GMT

Hello I have 2 accounts listed to the same email address on MyBT. Only one is active. How can I remove the inactive one from years ago so that I can see the details and make any changes and claim rewards on my active account?

Re: 2 accounts on MyBT and I cant access new one

DanielS — Sat, 29 Jul 2023 09:09:41 GMT

Hi @WeeL,

When it comes to old accounts on your MyBT, you can't do that yourself yet. That's something that I can do as a BT employee.

I'm going to send you a private message so we can guide you with this.

Thank you

DanielS

Re: 2 accounts on MyBT and I cant access new one

WeeL — Sat, 29 Jul 2023 17:52:57 GMT

I can't reply to you, some random error is blocking me

Re: 2 accounts on MyBT and I cant access new one

RobbieMac — Sun, 30 Jul 2023 09:03:16 GMT

Sorry for the error message you're seeing @WeeL

I'll send you a message now in a moment. Try and reply to me and see how you get on. If you run into any bother sending me the message, confirm on here and I'll get this investigated.

Thanks,

Robbie

Re: 2 accounts on MyBT and I cant access new one

WeeL — Tue, 01 Aug 2023 20:16:01 GMT

bump, can anyone help me out with this?

Re: 2 accounts on MyBT and I cant access new one

JohnC2 — Wed, 02 Aug 2023 07:47:11 GMT

Hi @WeeL, I can see you've a message in our queue and one of the team will be in touch when you reach the top of the queue.
If you're in a hurry to get this fixed the quickest way is to set up another BTID with an email address you've not used as a BTID before if you have one and the new BTID will work ok as only the new account will be linked to it.

Cheers

John

Re: 2 accounts on MyBT and I cant access new one

WeeL — Wed, 02 Aug 2023 13:53:05 GMT

Is there a number I can phone? I just want access to my xbox gamepass code before I get this months bill

Re: 2 accounts on MyBT and I cant access new one

JohnC2 — Wed, 02 Aug 2023 14:04:21 GMT

Hi @WeeL, if you want to call us you can on 0333 1234 150.
Just in case you're a new customer the Game Pass won't be available to claim until the 1st bill payment is received.

Cheers

John