This topic

BT FTTC plus CityFibre FTTP

Brian0 — Mon, 23 Jan 2023 14:07:38 GMT

CityFibre have now cabled (fibred?) our street and I wanted to sign up for a FTTP connection through them whilst retaining my BT broadband.

On signing up (with Vodafone) I received an email from BT saying they are sorry that I am leaving. When I contacted BT help they were insistent that I could not have both services, despite the fact that the CityFibre network is separate from the BT network. Their claim was that they use the same infrastructure, which CityFibre deny.

WHY can't I have both?

Re: BT FTTC plus CityFibre FTTP

Keith_Beddoe — Mon, 23 Jan 2023 14:17:46 GMT

@Brian0

Moving to any other provider, will result in the cancellation of your existing contract with BT Retail, there is no way around that.

If you are still in a contract, then you will have to pay cancellation charges.

Re: BT FTTC plus CityFibre FTTP

Brian0 — Mon, 23 Jan 2023 14:20:07 GMT

But I didn't want to move, I wanted an additional (physically and commercially separate) service.

Re: BT FTTC plus CityFibre FTTP

Keith_Beddoe — Mon, 23 Jan 2023 14:27:44 GMT

Vodaphone would have informed BT that they were taking over your service. Its also possible that Vodaphone will be offering FTTC first, as it can take quite a long time for FTTP networks to become active. That is probably why BT see it as the same copper connection.

When FTTP is eventually installed, its quite likely the copper routing will be ceased.

Re: BT FTTC plus CityFibre FTTP

Brian0 — Mon, 23 Jan 2023 14:29:11 GMT

Thanks, that hadn't occurred to me. I'll check with Vodafone to see what they think they are doing.

Re: BT FTTC plus CityFibre FTTP

licquorice — Mon, 23 Jan 2023 14:35:01 GMT

You need to be insistent with Vodafone that you require a second line, regardless of how it is provided.

There is absolutely no reason why you can't have multiple lines from multiple providers.

Re: BT FTTC plus CityFibre FTTP

Keith_Beddoe — Mon, 23 Jan 2023 14:36:07 GMT

Its not uncommon for providers to entice people onto fibre, while offering FTTC to start with, sometimes with very long delays before moving to fibre.

Just because there a fibre cable being laid, it does not mean that the rest of the network is ready, and that can take a very long time. The same applies to Openreach FTTP, delays can go on for many months.

Re: BT FTTC plus CityFibre FTTP

iniltous — Mon, 23 Jan 2023 15:07:40 GMT

If its Vodafone you want to use , it’s can be a little more complicated, as they use both Openreach and other Alt Nets to deliver their services, so a lot depends on the competence of the individual VF customer service representatives, they need to pick the appropriate network operator for the service you want , if they select Openreach, you will be alerted that the existing Openreach based service you already have with BT is being requested for migration , if they select the Alt Net you won’t , as there is no connection between the two networks.

Its VF that are not delivering what you want , and although you should contact BT , if you get the ‘sorry you are leaving’ communication, and you don’t want a migration to VF on OR , but other than that your issues have nothing to do with BT , if you do get the sorry to see you leave communication, that’s a consequence of a VF error selecting the wrong network provider.

TBH , if they cannot deal with this , I would be a little concerned about them managing the rest of the process as well.

Re: BT FTTC plus CityFibre FTTP

Brian0 — Mon, 23 Jan 2023 15:49:25 GMT

O.K. long conversations with both BT and Vodafone... The problem is the phone. If I order FTTP without a phone (or a new number) then I can keep both services. Otherwise it is classed as "taking over". Apparently it is impossible (their word) to do the phone and broadband separately.

Re: BT FTTC plus CityFibre FTTP

licquorice — Mon, 23 Jan 2023 16:01:17 GMT

That's nonsense, which company is telling you that?

You simply want to retain whatever services you currently have with BT and a completely separate service from Vodafone. The two have no relationship whatsoever. You are not asking Vodafone to take over another service, it is a totally new standalone provide. Vodafone shouldn't even be talking to BT, they have caused the problem by doing so.

Re: BT FTTC plus CityFibre FTTP

iniltous — Mon, 23 Jan 2023 17:04:59 GMT

If you have FTTC with BT with a telephone number , and you want to keep FTTC , why are you even trying to port the phone to your FTTP provider ?, if you are not trying to port the phone number , then as far as VF are concerned, you may as well have no existing service , as it’s irrelevant to them if you have BT , or Virgin or anyone else , it’s only porting the number that needs any inter network coordination at all.

If you did indicate that you wanted to move the phone service from BT to VF , because you cannot have BT FTTC without a phone service ( it can be done now but not retrospectively ) porting the number will cease your BT FTTC service.

Re: BT FTTC plus CityFibre FTTP

Forthay — Mon, 31 Jul 2023 17:16:21 GMT

@Brian0I'm in the same position - I have BT FTTP (no land line) from a pole in the garden and I want a second line with Fibre900 from Vodafone as City Fibre have now cabled the street.

Did you manage to revert your cancellation and have both BT and Vodafone FTTP?

Vodafone appear confident it's possible so long as the Vodafone order is placed as a 2nd line order with a new land line number (i.e. no porting of an existing land line number).

Re: BT FTTC plus CityFibre FTTP

iniltous — Mon, 31 Jul 2023 17:24:32 GMT

If you order with an ISP that is going to use the City Fibre network , then the fact you have BT FTTP is irrelevant, provided the ISP selects the CF network, ( if they use both ) it’s got nothing to do with BT or Openreach

Re: BT FTTC plus CityFibre FTTP

Brian0 — Mon, 31 Jul 2023 17:40:35 GMT

I couldn't get BT and Vodafone to agree what was going to be done, so I cancelled the Vodafone request.

I am now back to just the BT (75mb) broadband and BT phone line.

Just to rub salt into the wound, a couple of weeks later BT moved my phone line to "virtual voice", which, due to their incompetence, left me without a phone line for 2 weeks. It also meant I had to have their crappy new hub which won't allow separation of the 2.4GHz and 5GHz networks, meaning that I have to disable the 5GHz network whenever one of the 2.4 bits of kit needs to reconnect.

Why am I still with BT? 10 years of having the same (.btinternet) email address.

Re: BT FTTC plus CityFibre FTTP

Forthay — Mon, 31 Jul 2023 17:41:43 GMT

@iniltousthanks, I'm just a little concerned (probably needlessly) Vodafone stills generates a cancellation even although it will be a new 2nd line as there is no land line number to retain and that it's a completely different infrastructure.

Re: BT FTTC plus CityFibre FTTP

Forthay — Mon, 31 Jul 2023 17:43:43 GMT

@Brian0 Thanks for the reply. Was it easy enough to revert the cancellation of your BT broadband service before it took place?

Re: BT FTTC plus CityFibre FTTP

garybs29 — Mon, 31 Jul 2023 17:44:22 GMT

@Brian0wrote:
I couldn't get BT and Vodafone to agree what was going to be done, so I cancelled the Vodafone request.
I am now back to just the BT (75mb) broadband and BT phone line.
Just to rub salt into the wound, a couple of weeks later BT moved my phone line to "virtual voice", which, due to their incompetence, left me without a phone line for 2 weeks. It also meant I had to have their crappy new hub which won't allow separation of the 2.4GHz and 5GHz networks, meaning that I have to disable the 5GHz network whenever one of the 2.4 bits of kit needs to reconnect.
Why am I still with BT? 10 years of having the same (.btinternet) email address.

Vodafone were the ones in the wrong on the order, if they are offering FTTP via cityfibre they have no need to take over the existing line, takeovers are all gaining provider led so BT could make no changes to it

Re: BT FTTC plus CityFibre FTTP

Brian0 — Mon, 31 Jul 2023 17:53:50 GMT

Sort of... Vodafone cancelled the takeover, but I kept getting "Sorry you are leaving" messages from BT. BTs helpline advice was just to ignore them, and to be fair, the changeover didn't happen. Doesn't do your stress levels any good though.

Re: BT FTTC plus CityFibre FTTP

iniltous — Mon, 31 Jul 2023 18:36:29 GMT

If you get a sorry to see you leave communication from BT then it’s pretty clear that VF raised an order on the OR network, via BT Wholesale ( the ordering system that all OR based providers use ) , if VF had raised the order on the City Fibre ordering system ( which wouldn’t be supplied by BTW ) then you wouldn’t get any notification from BT , because that CF order wouldn’t involve BT Wholesale , OR or BT.

The fact you did get a ‘sorry to see you leave’ suggests that the VF customer service is hopeless and said they would use CF network for your service, but didn’t use CF ordering systems they used the BTw one , or perhaps VF on CF is not available in your area , VF over CF isn’t available in every area that has CF Infrastructure , availability varies by area , obviously this is still a VF customer service error if they say you can have VF on CF but you cannot.