Re: Return my BT kit

eb123 — Mon, 31 Jul 2023 18:27:11 GMT

Hi Both, I am in the same situation and require a return kit for my router.

There seems to be no way to contact BT after 18:00 - Would be great if they had an email, or a chatbot that provides replies out of hours...

Thanks

Re: Return my BT kit

DanielS — Mon, 31 Jul 2023 19:42:38 GMT

Hi @eb123,

I am sorry to see that you haven't been able to get the kit returned to us yet. If you have tried ordering the returns kit through your MyBT, and weren't successful, I can help you with all of this.

I'm going to send you a private message that you can reply back to my team on.

Thank you
DanielS

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Re: Return my BT kit

Re: Return my BT kit