This topic

My BT Content Partner Section is missing

DigitalAtoms — Tue, 16 May 2023 15:32:34 GMT

Hi. I've recently upgraded to BT Full Fibre 500. I was advised I'm eligible for a free Xbox Game Pass. Since the order closing and going live, I've received an email and text telling me my Game Pass is ready.

I'm to go on to My BT (on the Internet) and under manage products go to the Content Partner Section to redeem.

However, the Content Partner Section is not visible, it's not there. I've called and we chatted a few times and no one seems sure as to why. Please can someone reach out and resolve this for me. I've seen a few other customers recently flag this as an issue in the community.

Thanks

Re: My BT Content Partner Section is missing

JohnC2 — Tue, 16 May 2023 16:05:12 GMT

Hi @DigitalAtoms, sorry you're not able to claim your Game Pass.

Please can you check and confirm that you've claimed the Account Holder status on the account?
Also do you have more than 1 account linked to your BTID?

Cheers

John

Re: My BT Content Partner Section is missing

DigitalAtoms — Tue, 16 May 2023 17:51:48 GMT

Hi John.

Thanks for your reply.

I've removed this message as it was incorrect info on my part. Please see below

Please help 🙂

Re: My BT Content Partner Section is missing

DigitalAtoms — Tue, 16 May 2023 17:50:52 GMT

Sorry, to clarify it's now showing me and my email address as the sole account Holder associated with two account numbers. My newer one for the last few years and a really old unused one. Still can't see the content partner section

Re: My BT Content Partner Section is missing

JohnC2 — Tue, 16 May 2023 18:17:10 GMT

Hi @DigitalAtoms, thanks for checking that for me and posting back. We'll be able to help you get this fixed.

I've sent you a Private Message so you can get in touch with us for our help.

Cheers

John

Re: My BT Content Partner Section is missing

Sledgehammer — Wed, 17 May 2023 07:19:31 GMT

Hi, I've just done this myself, and I agree, the wording they use doesn't match what you see (or in this case don't see) on the screen.

So, here's what to do.

1) Log into MyBT.
2) Scroll down to "Your Products"
3) Click Manage.
4) Scroll down to "Content Partners"
5) Add the Xbox Game pass option to your billing. You'll go through the rigmarole that you are buying it, but what's happening is BT are giving you a code to use, for £0.00 for 12 months. After this they will begin charging you at the rate (currently) of £10 a month.
6) Redeem your code on your Xbox or PC!

🙂

Hope this helps.

p.s I was a bit puzzled with mine as I was expecting 1x12 month code. As I already had about 4 months of Game Pass time remaining, all it did was add another month to it. I'm not sure now if I have to redeem a code a month or what, and do I have to wait for my time to run down before I can add more? Who knows.

BT, come back to us and make things clearer!

Re: My BT Content Partner Section is missing

DigitalAtoms — Wed, 17 May 2023 07:30:40 GMT

Hi Sledgehammer.

Thanks for the advice but the issue for me is that the content partners section is missing, not there or anywhere.

A staff moderator from the BT community has kindly contacted me directly and is going to investigate.

Re: My BT Content Partner Section is missing

Sledgehammer — Wed, 17 May 2023 07:31:38 GMT

How strange!

Re: My BT Content Partner Section is missing

JohnC2 — Fri, 19 May 2023 12:50:20 GMT

Hi @DigitalAtoms, I called earlier, sorry I missed you. The old account is now removed from your BTID so please log in and check that you can claim the Game Pass now on your new account and let me know how you get on.

Cheers

John

Re: My BT Content Partner Section is missing

DigitalAtoms — Fri, 19 May 2023 12:54:24 GMT

Hi John. Sorry I just missed your call.

Thanks for resolving the issue. Removing the old account fixed it and I've been able to successfully redeem the game pass.

Much appreciated and have a good weekend.

Re: My BT Content Partner Section is missing

JohnC2 — Fri, 19 May 2023 13:07:30 GMT

HI @DigitalAtoms, thanks for checking that and posting back. Great news it's working ok for your Game Pass now 🙂

Cheers

John

Re: My BT Content Partner Section is missing

Cyberjon73 — Mon, 31 Jul 2023 20:07:29 GMT

Hi I have exactly the same issue , I have an old account linked to the same email address and BT Content Partner Section is missing , can someone help remediate this for me ?

Re: My BT Content Partner Section is missing

NeilO — Tue, 01 Aug 2023 07:49:50 GMT

Hi, @Cyberjon73 welcome to the community, I'm sorry to see you're having problems claiming your Game Pass. If you toggle to your new account number on the drop-down is the content partner section there? You need to use a web browser as it doesn't show in the app.

Thanks

Neil

Re: My BT Content Partner Section is missing

HavocStreamer — Tue, 01 Aug 2023 20:31:48 GMT

im having the same issue was due a callback today never got it i depend on the internet for an income as im a professional gamer yet the speed is hit and miss on top of the fact ive added netflix never been able to actually access it and now not able to access the xbox ultimate that im entitled to so ive cancelled my payments until bt actually do as theyre supposed to!

absolutely shocking service from BT

Re: My BT Content Partner Section is missing

RobbieMac — Fri, 04 Aug 2023 18:36:20 GMT

Hi @HavocStreamer

Welcome and thanks for your post!

I am sorry for the problems you're having. As an avid gamer myself, I feel your pain. Are you also unable to see the content partner section when logged into your BTID as per the conversation above?

Double check you don't have more than one account associated to your BTID. Also, make sure you're logging into your BTID on a web browser as it won't show using the app.

Thanks,

Robbie

Re: My BT Content Partner Section is missing

AleksanderMyslicki — Thu, 14 Sep 2023 19:34:58 GMT

Same issue over here. I don't have any Partner Section visible at all. I joined bt few months ago, migrated from EE and took the 500mb/s deal with the 6months XBOX ultimate subscription for free. Tried to redeem it Today but the section is not there :p. Pls help 😄

Re: My BT Content Partner Section is missing

StuartH — Thu, 14 Sep 2023 19:40:06 GMT

Hi @AleksanderMyslicki

Thanks for posting and welcome to the community. I can help get your partner section sorted.

I've sent you a private message asking for more details.

Thanks

Stuart