Bought the 900 package no Xbox game pass showing in account

timmio — Mon, 31 Jul 2023 22:05:12 GMT

I got an email from BT saying now the 900 package is activated I can claim a year of free xbox game pass. It says go to my account and to "Content Partner section"

I've logged in and there is no content partner section, also I cant see the package on my account. This was an upgrade so the account was pre-existing. When I look at my products it shows an account number that is not associated with my account and I cant change it. When I go to billing I can see the right account in the drop down box.

I dont know if these 2 things are related but I suspect so. I cant see a way of removing the inactive account from my account.

Can anyone help?

Thanks

Re: Bought the 900 package no Xbox game pass showing in account

NeilO — Tue, 01 Aug 2023 08:10:08 GMT

Hi @timmio Many thanks for posting, I'm sorry about the problems you've encountered when trying to claim your Xbox Game Pass. There is an issue with your MyBT account, I'll send you a private message so you can contact the moderation team with your details and we'll be happy to help.

Thanks

Neil

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Bought the 900 package no Xbox game pass showing in account

Re: Bought the 900 package no Xbox game pass showing in account